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News from Holbrook and Shotley Surgery

Out of Area patients

A few patients who have moved out of our area have been asked to register with their local practice. This is because our contract only allows us to register patients within our practice boundary which is the peninsula side of the main train line from Ipswich to London. Patient care follows through to our community teams and patients registered with us but who live in Ipswich or East Bergholt for instance will not receive joined up care from our district nurses and midwives. It is important to register with your local practice as soon as possible to build relationships with them so they will be able to fully support your future care needs. We regret that we have to ask patients to register elsewhere but this is genuinely in the patient’s best interests.

GP and Staff Training afternoons

Our next training afternoons will be on Wednesday 22ndMay, Thursday 20thJune and Thursday 18thJuly. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Zero tolerance

I am sorry to say that we have had a number of episodes recently where patients have been rude and verbally aggressive towards our staff. This will not be tolerated and any patient who displays this type of behaviour will be sent a warning letter. If the behaviour continues, they will be removed from our patient list and have to register elsewhere. We appreciate that when patients are ill they may act differently to usual but rudeness and abuse will not be tolerated under any circumstances

Julia Smith

Practice Manager

9th May 2019

News from Holbrook and Shotley Surgery (April, 2019)

GP and Staff Training afternoons

Our next training afternoon will be on Wednesday 22ndMay and Thursday 20thJune. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Military Veterans

If you are a military veteran, please let us know so that we can add this to your medical record. We will need to see some proof of this so please bring a copy of a pension letter or other suitable communication.

Fidget quilts

We have now sent over 400 fidget quilts to Ipswich Hospital and various charities and care homes. These are primarily for patients with dementia but can be used for a number of other conditions. If you’d like to make a quilt, it should be lap sized and in a variety of colours and textures. They should feature a number of small items such as felt flowers, toggles, buttons – anything to give a different feel but not big enough to hurt anyone if it was thrown. We do a regular delivery to the hospital so please bring them in to either surgery.

Patient reallocations

Dr Dineen’s patients have been moved to Dr Moore-Smith from 1stApril 2019. Some other patients may have been moved between named GPs and those over 75 will receive a letter advising of this. Please remember that you may see any of our clinicians at either site but your named GP will have overall responsibility for your care. It is important that the doctors have an even allocation of patients as this affects their workload and the time they can give to you as a patient. We have therefore considered geography when reallocating to ensure your named GP works close to you. We have a fairly large patch to cover and asking a doctor at Shotley to visit a patient in Tattingstone takes much more time that it would for a Holbrook doctor to visit.

Bike Racks

As spring is heading our way, more people will be out walking and cycling and we’ve reviewed the facilities for parking buggies and bikes at both sites. Sadly the bike rack at Shotley has been damaged but we are looking at relocating this over the summer nearer to the front door and adding space for buggies and prams. We will also be getting a bike rack for Holbrook so please bear with us.

Julia Smith

Practice Manager

11thApril 2019

Shotley and Holbrook surgery website

Holbrook Surgery

Opening Times

Monday 07:30 – 17:00 Tuesday 08:00 – 18:30 Wednesday 08:00 – 18:30 Thursday 08:00 – 12:30 Friday 08:00 – 18:30

Appointment Times


Dr Jane Midforth  
Dr Jonathan D’Souza 
Dr Julia Lewis

Dr James Moore-Smith 

Monday 07:30 - 11:00   Tuesday 08:40 - 11:50 and 15:30 - 18:40 Wednesday 08:40 - 11:50 and 15:30 - 18:40 Thursday 08:40 - 11:50 Friday 08:40 - 11:50 and 16:20- 17:40 

For urgent problems only - ring after 1pm for an appointment  

SURGERIES ARE BY APPOINTMENT ONLY.

Drs Jane Midforth and Julia Lewis also work from the Holbrook/Shotley Surgery.
Dr Midforth's Holbrook sessions: Monday, Wednesday, Thursday morning
Dr Lewis' Holbrook sessions: Thursday morning

Please note that on Tuesday appointments are offered until 18:40 but the doors will be closed at 18:30.

Dispensary

The Holbrook Surgery Dispensary is open for the collection of prescriptions and medicines:

Mondays 08:00 - 17:00 (closed 13:00 - 14:00) Tuesdays, Wednesdays & Fridays 08:00 - 18:30 (closed 13:00 - 14:00) Thursdays 08:00 - 12:30 

Please note: Please be aware that if a drug has been specially ordered for you, it may not arrive until 8.30am.

Shotley 

Opening Hours

Monday 08:00 – 18:30 Tuesday 08:00 – 17:00 Wednesday 08:00 – 17:00 Thursday 08:00 – 18:30 Friday 08:00 – 12:30

Appointment Times

Dr Sidhu Gada
Dr Sudhir Wawdhane
Dr Jane Midforth
Dr Julia Lewis 

Dr James Moore-Smith  

Dr Chris Rufford 

Monday 08:30 - 11:50 and 15:50 - 18:20    Tuesday 8:40 - 11:50 Wednesday 8:40 - 11:50 Thursday 08:40 - 11:50 and 15:50 - 18:20 Friday 08:40 - 11:50

SURGERIES ARE BY APPOINTMENT ONLY

Drs Jane Midforth and Julia Lewis also work from the Holbrook/Shotley Surgery. 
Dr Midforth's Shotley sessions: Monday and Thursday afternoons
Dr Lewis's Shotley sessions: Monday morning

Please note that on Thursday appointments are offered until 18:40 but the doors will be closed at 18:30.

Dispensary

The Shotley Surgery Dispensary is open for the collection of prescriptions and medicines:

 Mondays 08:00 - 18:30 (closed 13:00 - 14:00) Tuesdays and Wednesdays 08:00 - 17:00 (closed 13:00 - 14:00)  Thursdays 08:00 - 18:30 (closed 13:00  - 14:00)  Fridays 08:00 - 12:30

Please note: Please be aware that if a drug has been specially ordered for you, it may not arrive until 8.30am.
When Surgeries Are Closed

For emergencies at nights (after 18:30) weekdays and bank holidays please telephone 111

Calls to this number are free from both landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

Training Afternoons

In order to maintain high standards of medical care, our doctors and nurses will be attending clinical training on the dates below. As a result there will be no afternoon clinics on these days and no clinical staff on site.

  • Wednesday 10thOctober 2018
  • Thursday 15thNovember 2018
  • Wednesday 12thDecember 2018
  • Wednesday 13thFebruary 2019
  • Thursday 14thMarch 2019
  • Thursday 4thApril 2019     
  • Wednesday 22ndMay 2019
  • Thursday 20thJune 2019
  • Thursday 18thJuly 2019
  • Wednesday 11thSeptember 2019        Thursday 10thOctober 2019            
  • Wednesday 6thNovember 2019           
  • Wednesday 11thDecember 2019     
  • Thursday 6thFebruary 2020  
  • Wednesday 4thMarch 2020

Reception and Dispensary will remain open (for usual opening hours) so you can continue to make appointments or collect medications.

However, if you need medical advice or treatment on these days RING 111, or 999 if this is urgent.

Calls will be free and will be transferred to the out of hours’ service providing cover.