Useful Peninsula info 

Local contacts at your fingertips, weather, tide times, pharmacy &  surgery opening times, and traffic updates

Wednesday, August 14, 2019

We are nearly at the end of our first four weeks of work and what a lot has happened!

You may have noticed lots of scaffolding outside and some hoarding in the waiting room. You will also have heard a lot of noise with drilling and cutting coming from the roof space.

Upstairs (yes, we have stairs but they’re boarded up) we have the bones of a conference room and two offices. First fix electrics are currently being fitted and plasterboard is being put up where we’re sure there are no further changes. Storage areas are being boarded out and doorways made.

Over the next few weeks, work will continue on services, plasterboard, plastering and joinery before glazing the hardwood panels into the corridor. Once glazed it will be time to remove the ceiling in the waiting room and make good this work. This will be done over a weekend and should not disrupt the general running of the surgery.

Once the upstairs work is completed, some staff will move up to allow rooms downstairs to be reconditioned into clinical areas. We currently have a lot of pressure on room space and one meeting this week ended up taking place in three different rooms! We’re hoping the work we’re doing now will be future proof for a while and provide more opportunities for local services.

Obviously the work is creating noise and we are doing our best to work round this but please be patient – it will all be worth it.

News from Holbrook and Shotley Surgery August 2019

 Changes to GPs

Dr Jane Midforth will sadly be retiring at the end of September 2019 after working at the practice for over 22 years. She has been our Senior Partner for the last six months and will be missed by staff and patients alike. We wish her a very happy and healthy retirement!

Dr Felicity Bezant will be joining us from 1stOctober 2019 and has a wealth of experience to bring to the practice. She will be working two mornings at Holbrook and one afternoon at Shotley as well as visiting the Royal Hospital School.

GP and Staff Training afternoons

Our next training afternoon will be on Wednesday 11thSeptember. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Building work update

Those of you who have been to Shotley since 15thJuly will be aware that building work has started. The initial work will involve reutilisation of the loft area to provide a conference room and two offices upstairs. Office space downstairs will be converted to clinical rooms and we will have other upgrades to the building including automatic doors, replacement windows, CCTV and some air conditioning. We are working with the builders to keep noise and disruption to a minimum but some element of this is inevitable, for which we apologise.

Flu days

We have been notified that our vaccines have been delayed again this year and we have now tentatively set our dates for our flu days. Due to the staggered delivery dates from the suppliers, these are:

  • Thursday 26thSeptember 2.00 – 6.30pm at Shotley (over 65’s only)
  • Wednesday 2ndOctober 2.00 – 6.30pm at Holbrook (over 65’s only)
  • Tuesday 15thOctober 2.00 – 6.30pm at Holbrook (over 65’s and at risk patients)
  • Thursday 24thOctober 2.00 - 6.30pm at Shotley (over 65’s and at risk patients)

Please book these dates into your diary and we will keep you updated over any possible changes.

Self-referral for physio and podiatry

Did you know that you can save time by self-referring to these services? There’s no need to wait to see the doctor and you can discuss your symptoms and concerns directly with the service so they can more effectively triage you. The two services will assess your problem and be able to directly refer for further care if needed. The link for physio is https://ahpsuffolk.co.uk/ and for podiatry is https://podiatryreferrals.co.uk/

News from Holbrook and Shotley Surgery July, 2019

Friday 26thJuly 2019

Today is the end of the first week of our building works. Scaffolding has gone up, the skip has been filled and work is taking place inside.

Our car park has had to be re-marked temporarily so our doctors can park easily in case they have to go out in an emergency. Please continue to only use spaces on the left side of the car park as you drive in.

Next week will see internal walls being erected in the loft space for our new conference room and two admin offices. Our existing admin space will be reutilised to provide more clinical rooms for staff to support our GPs and offer to additional services.

We apologise for any noise that this work creates but hope the benefits will be worth it.

NHS App

Patients are now able to use the new NHS App to see their medical records, order medications and book appointments as well as to obtain general advice. Download the App and follow the instructions. You will need your NHS number, some photographic ID and a smart phone that can take a video. This will confirm your identity and allow access to the app within a couple of hours.

Falls Assessment Project

We are working with local practices and our community colleagues to pilot a project around Falls Assessments. Over the next few weeks we will be ringing 20 patients to invite them to have this assessment done and we will follow up with a letter giving more details. After patients have accepted the invitation and agreed to share their record, they will be contacted within eight weeks by our Community Team to go through a questionnaire and then prioritise for help. We hope this will be a success and that we will be able to offer this to others in the future.

GP and Staff Training afternoons

Our next training afternoons will be on Thursday 18th July and Wednesday 11th September. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999. 

Would it be easier to see a GP in the evening or at the weekend?

Our Suffolk GP+ service runs until 9pm each weekday and is open at the weekend and on Bank Holidays. It is staffed by local GPs and Nurse Practitioners. Our nearest base is in Ipswich but other sites are located at Felixstowe, Stowmarket, Sudbury, Wickham Market, Bury St Edmunds etc. If it would help you to see someone in the evening or at the weekend, please ask our receptionists to book you into GP+.

Julia Smith, Practice Manager

News from Holbrook and Shotley Surgery June, 2019

Summer Heat

With this summer predicted to be another hot one, there is sensible advice on the NHS website atwww.nhs.uk/heatwaveGeneral advice is to look after yourself, older people and the young; listen to the weather forecast and the news; plan ahead to avoid the heat; drink plenty of fluids and avoid excess alcohol; dress appropriately for the weather; slow down when it’s hot; know how to keep your home cool; go indoors or outdoors, whichever is cooler; cars get hot, avoid closed spaces. Watch out for: signs of heat related illness; cool your skin with water, slow down and drink water; stay safe when swimming; get help – call NHS 111 or in an emergency 999. If you are aware of someone, perhaps an elderly person, who may be particularly vulnerable, please let us know so we are can ensure we provide help where possible.

Out of Area patients

A few patients who have moved out of our area have been asked to register with their local practice. This is because our contract only allows us to register patients within our practice boundary which is the peninsula side of the main train line from Ipswich to London. Patient care follows through to our community teams and patients registered with us but who live in Ipswich or East Bergholt for instance will not receive joined up care from our district nurses and midwives. It is important to register with your local practice as soon as possible to build relationships with them so they will be able to fully support your future care needs. We regret that we have to ask patients to register elsewhere but this is genuinely in the patient’s best interests.

GP and Staff Training afternoons

Our next training afternoons will be on Thursday 20thJune and Thursday 18thJuly. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Zero tolerance

I am sorry to say that we have had a number of episodes recently where patients have been rude and verbally aggressive towards our staff. This will not be tolerated and any patient who displays this type of behaviour will be sent a warning letter. If the behaviour continues, they will be removed from our patient list and have to register elsewhere. We appreciate that when patients are ill they may act differently to usual but rudeness and abuse will not be tolerated under any circumstances

Julia Smith

Practice Manager

News from Holbrook and Shotley Surgery

Out of Area patients

A few patients who have moved out of our area have been asked to register with their local practice. This is because our contract only allows us to register patients within our practice boundary which is the peninsula side of the main train line from Ipswich to London. Patient care follows through to our community teams and patients registered with us but who live in Ipswich or East Bergholt for instance will not receive joined up care from our district nurses and midwives. It is important to register with your local practice as soon as possible to build relationships with them so they will be able to fully support your future care needs. We regret that we have to ask patients to register elsewhere but this is genuinely in the patient’s best interests.

GP and Staff Training afternoons

Our next training afternoons will be on Wednesday 22ndMay, Thursday 20thJune and Thursday 18thJuly. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Zero tolerance

I am sorry to say that we have had a number of episodes recently where patients have been rude and verbally aggressive towards our staff. This will not be tolerated and any patient who displays this type of behaviour will be sent a warning letter. If the behaviour continues, they will be removed from our patient list and have to register elsewhere. We appreciate that when patients are ill they may act differently to usual but rudeness and abuse will not be tolerated under any circumstances

Julia Smith

Practice Manager

9th May 2019

News from Holbrook and Shotley Surgery (April, 2019)

GP and Staff Training afternoons

Our next training afternoon will be on Wednesday 22ndMay and Thursday 20thJune. The practice will be open for patients to come in to collect/drop off prescriptions and book appointments/make enquiries at reception. However, there will be no clinical staff on site and our telephone lines will be switched over to the out of hours’ service on these afternoons to allow for staff training. Please ring 111 for advice if your query cannot wait until the following day. In an emergency, dial 999.

Military Veterans

If you are a military veteran, please let us know so that we can add this to your medical record. We will need to see some proof of this so please bring a copy of a pension letter or other suitable communication.

Fidget quilts

We have now sent over 400 fidget quilts to Ipswich Hospital and various charities and care homes. These are primarily for patients with dementia but can be used for a number of other conditions. If you’d like to make a quilt, it should be lap sized and in a variety of colours and textures. They should feature a number of small items such as felt flowers, toggles, buttons – anything to give a different feel but not big enough to hurt anyone if it was thrown. We do a regular delivery to the hospital so please bring them in to either surgery.

Patient reallocations

Dr Dineen’s patients have been moved to Dr Moore-Smith from 1stApril 2019. Some other patients may have been moved between named GPs and those over 75 will receive a letter advising of this. Please remember that you may see any of our clinicians at either site but your named GP will have overall responsibility for your care. It is important that the doctors have an even allocation of patients as this affects their workload and the time they can give to you as a patient. We have therefore considered geography when reallocating to ensure your named GP works close to you. We have a fairly large patch to cover and asking a doctor at Shotley to visit a patient in Tattingstone takes much more time that it would for a Holbrook doctor to visit.

Bike Racks

As spring is heading our way, more people will be out walking and cycling and we’ve reviewed the facilities for parking buggies and bikes at both sites. Sadly the bike rack at Shotley has been damaged but we are looking at relocating this over the summer nearer to the front door and adding space for buggies and prams. We will also be getting a bike rack for Holbrook so please bear with us.

Julia Smith

Practice Manager

11thApril 2019

Shotley and Holbrook surgery website

Holbrook Surgery

Opening Times

Monday 07:30 – 17:00 Tuesday 08:00 – 18:30 Wednesday 08:00 – 18:30 Thursday 08:00 – 12:30 Friday 08:00 – 18:30

Appointment Times


Dr Jane Midforth  
Dr Jonathan D’Souza 
Dr Julia Lewis

Dr James Moore-Smith 

Monday 07:30 - 11:00   Tuesday 08:40 - 11:50 and 15:30 - 18:40 Wednesday 08:40 - 11:50 and 15:30 - 18:40 Thursday 08:40 - 11:50 Friday 08:40 - 11:50 and 16:20- 17:40 

For urgent problems only - ring after 1pm for an appointment  

SURGERIES ARE BY APPOINTMENT ONLY.

Drs Jane Midforth and Julia Lewis also work from the Holbrook/Shotley Surgery.
Dr Midforth's Holbrook sessions: Monday, Wednesday, Thursday morning
Dr Lewis' Holbrook sessions: Thursday morning

Please note that on Tuesday appointments are offered until 18:40 but the doors will be closed at 18:30.

Dispensary

The Holbrook Surgery Dispensary is open for the collection of prescriptions and medicines:

Mondays 08:00 - 17:00 (closed 13:00 - 14:00) Tuesdays, Wednesdays & Fridays 08:00 - 18:30 (closed 13:00 - 14:00) Thursdays 08:00 - 12:30 

Please note: Please be aware that if a drug has been specially ordered for you, it may not arrive until 8.30am.

Shotley 

Opening Hours

Monday 08:00 – 18:30 Tuesday 08:00 – 17:00 Wednesday 08:00 – 17:00 Thursday 08:00 – 18:30 Friday 08:00 – 12:30

Appointment Times

Dr Sidhu Gada
Dr Sudhir Wawdhane
Dr Jane Midforth
Dr Julia Lewis 

Dr James Moore-Smith  

Dr Chris Rufford 

Monday 08:30 - 11:50 and 15:50 - 18:20    Tuesday 8:40 - 11:50 Wednesday 8:40 - 11:50 Thursday 08:40 - 11:50 and 15:50 - 18:20 Friday 08:40 - 11:50

SURGERIES ARE BY APPOINTMENT ONLY

Drs Jane Midforth and Julia Lewis also work from the Holbrook/Shotley Surgery. 
Dr Midforth's Shotley sessions: Monday and Thursday afternoons
Dr Lewis's Shotley sessions: Monday morning

Please note that on Thursday appointments are offered until 18:40 but the doors will be closed at 18:30.

Dispensary

The Shotley Surgery Dispensary is open for the collection of prescriptions and medicines:

 Mondays 08:00 - 18:30 (closed 13:00 - 14:00) Tuesdays and Wednesdays 08:00 - 17:00 (closed 13:00 - 14:00)  Thursdays 08:00 - 18:30 (closed 13:00  - 14:00)  Fridays 08:00 - 12:30

Please note: Please be aware that if a drug has been specially ordered for you, it may not arrive until 8.30am.
When Surgeries Are Closed

For emergencies at nights (after 18:30) weekdays and bank holidays please telephone 111

Calls to this number are free from both landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

Training Afternoons

In order to maintain high standards of medical care, our doctors and nurses will be attending clinical training on the dates below. As a result there will be no afternoon clinics on these days and no clinical staff on site.

  • Wednesday 10thOctober 2018
  • Thursday 15thNovember 2018
  • Wednesday 12thDecember 2018
  • Wednesday 13thFebruary 2019
  • Thursday 14thMarch 2019
  • Thursday 4thApril 2019     
  • Wednesday 22ndMay 2019
  • Thursday 20thJune 2019
  • Thursday 18thJuly 2019
  • Wednesday 11thSeptember 2019        Thursday 10thOctober 2019            
  • Wednesday 6thNovember 2019           
  • Wednesday 11thDecember 2019     
  • Thursday 6thFebruary 2020  
  • Wednesday 4thMarch 2020

Reception and Dispensary will remain open (for usual opening hours) so you can continue to make appointments or collect medications.

However, if you need medical advice or treatment on these days RING 111, or 999 if this is urgent.

Calls will be free and will be transferred to the out of hours’ service providing cover.